
Privacy Policy
Voltelex Electrical Pty Ltd Privacy Policy
Voltelex Electrical Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website, services, and advertising.
By using our website or providing your information, you agree to this Privacy Policy.
Information We Collect
We may collect personal information including:
• Full name
• Phone number
• Email address
• Property address
• Details relating to your enquiry or requested services
We may also collect non-personal information such as:
• IP address
• Browser type and device information
• Website usage data
How We Collect Information
We collect information when you:
• Submit a form on our website
• Submit a Facebook or Instagram lead form
• Contact us via phone, email, or messaging
• Interact with our advertisements
How We Use Your Information
We use your information to:
• Respond to enquiries and provide quotes
• Deliver electrical services
• Communicate with you about your job or booking
• Provide customer support
• Improve our services and website
We may also use your information for marketing purposes, including:
• Contacting you about services, offers, or updates
• Delivering targeted advertising through platforms such as Facebook (Meta) and Google
You can opt out of marketing communications at any time.
Disclosure of Information
We may share your information with:
• Employees, contractors, or subcontractors involved in delivering services
• Service providers that assist with business operations
• Advertising platforms such as Meta (Facebook/Instagram) and Google
We do not sell your personal information.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Improve user experience
• Analyse website traffic
• Support marketing and advertising
You can disable cookies through your browser settings.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information may be stored in secure cloud-based systems and business software used to operate our services.
Retention of Information
We retain personal information only for as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes
Access and Correction
You may request access to or correction of your personal information at any time by contacting us.
Overseas Disclosure
Some third-party providers (such as Facebook and Google) may store or process data outside Australia. By using our services, you consent to this.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact
Voltelex Electrical Pty Ltd
PO Box 596 Nerang, 4211, Australia
Phone: 0423 957 158
Email: admin@voltelex.com.au
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Effective Date: 20.03.2026
