Voltelex Electrical Pty Ltd Privacy Policy

Voltelex Electrical Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website, services, and advertising.

By using our website or providing your information, you agree to this Privacy Policy.

Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Property address
• Details relating to your enquiry or requested services

We may also collect non-personal information such as:

• IP address
• Browser type and device information
• Website usage data

How We Collect Information

We collect information when you:

• Submit a form on our website
• Submit a Facebook or Instagram lead form
• Contact us via phone, email, or messaging
• Interact with our advertisements

How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes
• Deliver electrical services
• Communicate with you about your job or booking
• Provide customer support
• Improve our services and website

We may also use your information for marketing purposes, including:

• Contacting you about services, offers, or updates
• Delivering targeted advertising through platforms such as Facebook (Meta) and Google

You can opt out of marketing communications at any time.

Disclosure of Information

We may share your information with:

• Employees, contractors, or subcontractors involved in delivering services
• Service providers that assist with business operations
• Advertising platforms such as Meta (Facebook/Instagram) and Google

We do not sell your personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Support marketing and advertising

You can disable cookies through your browser settings.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored in secure cloud-based systems and business software used to operate our services.

Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

Overseas Disclosure

Some third-party providers (such as Facebook and Google) may store or process data outside Australia. By using our services, you consent to this.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

Voltelex Electrical Pty Ltd
PO Box 596 Nerang, 4211, Australia
Phone: 0423 957 158
Email: admin@voltelex.com.au

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Effective Date: 20.03.2026